Privacy policy

Who we are.

This website is operated by Harper Avery Insurance, LLC ("we," "us," "our"), an independently owned and operated GEICO Exclusive Agency led by Blake Sims, with an office at 4726 Poplar Ave, Suite 4, Memphis, TN 38117. This policy explains what information we collect from visitors to this site and from people who contact our office, how we use it, and the choices you have.

Information collected on this website.

This site has no login, no account system, and no forms that store your personal information. It does use cookies and similar technologies, described below, to measure how the site performs, to understand which advertising brings visitors to us, and to track phone calls that start from the site.

• Hosting logs. Our hosting provider (Vercel) records your IP address, browser type, the pages you request, and timestamps. We use these logs for site operations and security.
• Google Tag Manager, Google Analytics, and Google Ads. We use Google Tag Manager to manage the measurement tools on this site. Through it, Google may collect information such as the pages you visit, how you arrived (for example, from a Google ad or search), your approximate location based on your IP address, your device and browser type, and the actions you take, such as clicking a quote or call button. Google may set cookies or use similar identifiers to do this. We use this information to measure and improve the site and our advertising, including showing our ads to people who have visited the site before. Google's handling of this data is described in Google's privacy policy and at How Google uses information from sites that use its services.
• Call tracking (CallRail). We use CallRail to learn which ads and pages lead people to call us. CallRail's script sets a cookie and may show you a different local phone number than the one printed on this page, depending on how you found the site. Calls to that number ring our office as usual. When you call, CallRail records information such as your phone number, caller ID name, the time and length of the call, the pages you viewed before calling, and how you arrived at the site. Calls placed through these numbers may be recorded as described below. CallRail's practices are described in CallRail's privacy policy.
• Web fonts. This site loads fonts from Google Fonts. When your browser requests a font file, Google receives your IP address as part of that request.

Cookies and your choices.

You can block or delete cookies through your browser settings. The site will still work without them, though we will not be able to tell which ad or page led to your visit or call. You can also:

• Manage ad personalization from Google at adssettings.google.com.
• Opt out of Google Analytics with the Google Analytics opt-out browser add-on.
• Opt out of interest-based advertising from participating companies at optout.aboutads.info.

We do not sell information collected on this site, and we do not share it with anyone for their own marketing.

Quote requests.

The quote buttons on this site take you to sales.geico.com, GEICO's secure quote system. If you enter a ZIP Code on this site, it is passed along to GEICO's quote system to start your quote; we do not store it, though it may appear in our hosting logs as part of the page address. Any information you enter on GEICO's site, such as your name, address, date of birth, driver's license number, or vehicle details, is collected and processed by GEICO under GEICO's privacy policy, not this one. As the servicing agency for quotes started through our links, we may receive that information from GEICO in order to help you complete your quote and service your policy.

Information you give us directly.

When you call, text, or email our office, or visit us in person, we collect the information needed to help you: typically your name, contact information, and the details required to quote or service an insurance policy. We use it to respond to you, prepare quotes, service policies, and meet our legal and recordkeeping obligations as a licensed insurance agency.

Phone calls and call recording.

SMS and text messaging.

How we share information.

We share personal information only as needed to do our job:

• GEICO and affiliated underwriters, to prepare quotes and issue and service policies.
• Service providers that run infrastructure for us, such as website hosting (Vercel), site measurement and advertising (Google), call tracking and call recording (CallRail), and message delivery. They may use the information only to provide those services to us, or as described in their own privacy policies.
• Legal requirements. We may disclose information when required by law, regulation, subpoena, or a request from our state insurance regulators.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Data retention.

We keep customer records for as long as needed to service your policy and to meet insurance recordkeeping requirements in the states where we are licensed. Website hosting logs are kept only as long as our hosting provider retains them for operations and security. Analytics and call tracking data, including call recordings, are kept under the retention settings of those services and deleted when no longer needed.

Security.

This site is served over an encrypted connection (HTTPS). Office records are limited to staff who need them to serve you. No method of transmission or storage is perfectly secure, but we work to protect the information in our care.

Your choices and rights.

• You can contact us at any time to ask what information we hold about you, or to request a correction or deletion. Some records must be retained under insurance regulations even after a deletion request.
• Reply STOP to any text from our office to opt out of texting.
• Block or clear cookies, or use the opt-out tools listed above, to limit measurement and advertising cookies.
• Ask the agent not to record your call, or contact us by email instead.
• Depending on your state of residence, you may have additional privacy rights. We honor applicable state privacy law requests through the contact information below.

Children.

This site is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy.

If we change this policy, we will post the update on this page and revise the "Last updated" date above. Material changes to how we handle SMS consent or personal information will be reflected here before they take effect.

Contact us.